Frequently Asked Questions

BILLING
1. How can I make a payment?
2. Can I change my payment plan?
3. Has my payment been received?
4. Where does lender or mortgagee send payment?
5. Automatic Payments
6. Non-Payment Cancellations and Reinstatements
7. Bill It Now Contact Information
UNDERWRITING
1. How do I bind my submission?
2. What is the turnaround time for submissions, binds and endorsements?
3. Printing Insured's Policy
4. Endorsement questions (i.e. how do I make changes to the policy: endorsement processing instructions)
5. Renewal process.
6. My account was submitted but I haven't heard back.
INSURED QUESTIONS
1. How do I cancel my policy?
2. How do I obtain a quote?
TECHNICAL DIFFICULTIES WITH THE PORTAL
1. I need to add a new broker to my agency.
2. Portal not working properly.
3. System has greyed out sections.
4. Quote or Bind request failed in the Portal.
5. How to disable pop-up blocker in Google Chrome for our portal.
ESCROW COMPANY QUESTIONS
1. Requesting Evidence of Insurance