Frequently Asked Questions
ZIP CODES CLOSED TO ALL LINES:
DIC ONLY ZIPCODES:
Subject to change. Please contact your underwriter for more information.
BILLING
Go to the Bill It Now's website, www.Billitnow.com, or call 888-855-5690.
Billing type can only be changed once and can only be changed up to (2) weeks following the effective date of their policy.
Email First Cap Accounting at accounting@fcpropertyins.com, and use the following template to email Bill It Now. The X will be replaced with either a 4 or 9 payment plan option. Include the Named Insured and Policy number in the subject line of the email.
Hello,
For the above referenced policy, please change the payment plan to the X-pay plan.
For the above referenced policy, please change the payment plan to the X-pay plan.
The insured can use their Bill It Now login to access payment information. Bill It Now can also provide information by calling 888-855-5690.
For non-priority payments or payments being sent regular mail, please mail payment to:
Bill It Now
PO Box 5630
Deptford, NJ 08096
For priority or overnight payments, please mail payment to:
Attn: Insurity
PO Box 5630
1060 Andrew Dr Ste 135
West Chester, PA 19380
To set up automatic payments, the insured will need to contact Bill It Now via their website www.Billitnow.com or payment phone number 888-855-5690.
The retail broker will need to contact their Underwriter for Reinstatements.
If less than 30 days from Cancellation date First Cap should be able reinstate.
We will need No Known Loss Letter signed and dated, with the policy number included.
Website: www.Billitnow.com
Phone: 888-855-5690
Email: BINsupport@insurity.com
UNDERWRITING
The retail broker will need to log into the First Cap Portal, hit the Submit button and in Comments box that appears, clearly state that you are requesting to bind the account. Make sure to include effective date.
Submissions: Turnaround time is 5 business days. This does not include weekends or holidays.
Binds: Turnaround time, if ALL documents and information have been provided, is 2-3 business days. If there is any missing information, we will email the broker for the information and turnaround time starts when full and complete documents are received.
Endorsements including Cancellation and Reinstatement Endorsements: Turnaround time is 10 business days. This does not include weekends or holidays.
Step 1: In the First Cap Property Portal, click the three white lines in the blue box in the upper left-hand corner.

Step 2: In the new menu, click Policies.

Step 3: Search for the policy by either the Named Insured (recommended) or Policy Number (NOT Quote ID) and then click Search.

Step 4: Click the arrow on the right side of the screen.

Step 5: On the Policy Activity screen, click View Documents.

Step 6: Click Download Document and print or save the documents accordingly.

4. Endorsement questions (i.e. how do I make changes to the policy: endorsement processing instructions)
Step 1: On the main menu of the portal click the three white lines in the blue box.

Step 2: On the new menu that appears, click Policies.

Step 3: Wait for the screen to load, the yellow/orange bar across the top of the page (#1) will indicate the loading progress.
Once the page is loaded and your active policies are displayed, you can select Insured Name or Policy Number (#2) from the drop down menu.
Enter the information (named insured or policy number) in the second box (#3) and hit Search (#4).

Step 4: Click the arrow on the right side of the screen.

Step 5: On the new screen that appears, you will see the issued policy (#1), any other endorsements that have been processed (#2) and the option to Initiate Transaction (#3).

Step 6: In the Transaction Type, click the drop-down arrow (#1), enter the endorsement effective date (#2). PLEASE NOTE: Endorsements cannot be back dated.
Enter a short description in the Description box (#3) and hit Initiate (#4). If you do not allow pop-ups you will be taken back to the home screen.
Search for the policy and click the arrows to enter the endorsement.

Step 7: Amend the sections that need to be endorsed. Please use the Continue button on each screen as you do when quoting applicants.
Step 8: On the final screen, review the changes you made in the “Comments to your underwriter box”. If everything is correct, click Submit. Otherwise, click Close and correct the information that needs to be amended.

Step 9: Confirm that you would like to Bind and Issue the endorsement, with the effective date shown, and click Yes if you wish to proceed with binding the endorsement.

Step 10: Your underwriting assistant will send the endorsement and invoice to you within 10 business days, excluding weekends and holidays. If you have not received the endorsement within this time, you can email submissions@fcpropertyins.com. In the subject line please include “ENDORSEMENT STATUS REQUEST” along with the Named Insured and Policy number. In the body of the email include the date you processed the endorsement and a brief description of what the endorsement was.
An annual inflationary adjustment will automatically be included at each policy renewal
Renewal Policies will automatically be sent out 60 days before expiration of the current policy.
If a Non-Renewal is required, it will be mailed to the insured 60 days before expiration
If it is passed the turnaround time, please contact your Underwriter directly via email. They will respond at their earliest convenience.
INSURED QUESTIONS
Your retail broker will need to send a request to cancel the policy. A Loss Policy Release or proof of coverage if placed elsewhere should be included with the emailed request. The broker will have the email address where to send the request to.
Below are some of our brokers that you may contact to obtain a quote. We do not write directly with the insured's and therefore you must contact a retail broker to obtain a quote.
Southern California: Mexican border to Los Angeles
Storrs Insurance Group
Kate Maavich
800-748-5899
kate@tisteam.com
Murrieta, CA
Kate Maavich
800-748-5899
kate@tisteam.com
Murrieta, CA
InsZone Insurance Services
877-308-9663
Rancho Cordova, CA
877-308-9663
Rancho Cordova, CA
Stanley Wong Insurance
Alan Wong
858-569-0383
info@swonginsurance.com
San Diego, CA
Alan Wong
858-569-0383
info@swonginsurance.com
San Diego, CA
Los Angeles: All of LA, Irvine to Santa Clarita
Mills Insurance
Scott Keating
949-330-5208
scottk@millsins.com
Los Alamitos, CA
Scott Keating
949-330-5208
scottk@millsins.com
Los Alamitos, CA
Hershfield Insurance
Daniel Hershfield
562-270-9590
daniel@hershfieldins.com
Long Beach, CA
Daniel Hershfield
562-270-9590
daniel@hershfieldins.com
Long Beach, CA
Caruso Insurance
Larry Scott
951-547-6757
lscott@carusoins.com
Corona, CA
Larry Scott
951-547-6757
lscott@carusoins.com
Corona, CA
Bethany Insurance
Paul Farjo
909-305-0070
plrequest@bethanyins.com
San Dimas, CA
Paul Farjo
909-305-0070
plrequest@bethanyins.com
San Dimas, CA
Inland Central California: Bakersfield to San Francisco
Steele Insurance
Troy Steele
707-207-5700
TSteele@SIAInc.net
Stockton, CA
Troy Steele
707-207-5700
TSteele@SIAInc.net
Stockton, CA
MCA Insurance
Jesse Estrada
661-833-0300
jesse@mca-insurance.com
Bakersfield, CA
Jesse Estrada
661-833-0300
jesse@mca-insurance.com
Bakersfield, CA
Kapasu Insurance Services
Walter Ahmed
760-995-3853
WalterA@Kapasuinsurance.com
Victorville, CA
Walter Ahmed
760-995-3853
WalterA@Kapasuinsurance.com
Victorville, CA
Coastal Central California: Oxnard to San Jose
Tomm and Buck Insurance
Mark Tomm
805-683-0096
tommbuck@hotmail.com
Santa Barbara, CA
Mark Tomm
805-683-0096
tommbuck@hotmail.com
Santa Barbara, CA
Monroe Insurance Agency
DBA: Monroe-Kelly Insurance
Irene Miller
831-372-4511
mailbox@monroe-insurance.com
Carmel, CA
DBA: Monroe-Kelly Insurance
Irene Miller
831-372-4511
mailbox@monroe-insurance.com
Carmel, CA
Northern California: San Francisco to Northern CA border
Oakley Insurance
Joe Weber
925-625-8400
Joe@oakleyins.com
Brentwood, CA
Joe Weber
925-625-8400
Joe@oakleyins.com
Brentwood, CA
Sadler Insurance
Joe Larkey
707-919-3851
Joe@Sadlerinc.com
Santa Rosa, CA
Joe Larkey
707-919-3851
Joe@Sadlerinc.com
Santa Rosa, CA
AnCal Insurance
Susan O'Farrall
916-485-5410
susan@ancalinsurance.com
Sacramento, CA
Susan O'Farrall
916-485-5410
susan@ancalinsurance.com
Sacramento, CA
CAL Insurance
Lisa Petty
415-661-6500
lpetty@mycalteam.com
San Francisco, CA
Lisa Petty
415-661-6500
lpetty@mycalteam.com
San Francisco, CA
TECHNICAL DIFFICULTIES WITH THE PORTAL
Send the new broker's name and email address to Luie Rodriguez at lrodriguez@fcawis.com. For Manufactured Home broker's, send the same information to Bill Ramsey at bramsey@fcpropertyins.com.
Clearing your cache will fix most of the issues with the portal.
1. Open Microsoft Edge
- Launch the Microsoft Edge browser.
2. Open Settings Menu.
- Click the three dots (?) in the upper-right corner of the window.
- Select "Settings" from the dropdown menu.
3. Go to Privacy Settings
- In the left-hand menu, click "Privacy, search, and services".
4. Clear Browsing Data
- Scroll down to the "Clear browsing data" section.
- Click on "Choose what to clear" under Clear browsing data now.
5. Choose Time Range
- In the pop-up, set Time range to "All time".
6. Select What to Clear. Check the following options to fully clear the cache:
✓ Browsing history
✓ Download history
✓ Cookies and other site data
✓ Cached images and files
✓ Passwords (if needed – optional)
✓ Autofill form data (optional)
✓ Site permissions (optional)
7. Clear Data
- Click the "Clear now" button.
8. Restart the Browser
- After clearing, restart Edge to ensure all cache and data are removed.
1. Open Google Chrome
- Launch the Google Chrome browser.
2. Open the Chrome Menu
- Click the three dots (?) in the upper-right corner.
- Select "Settings" from the dropdown.
3. Go to Privacy Settings
- In the left menu, click "Privacy and security".
- Click on "Delete browsing data".
4. Choose Time Range
- In the pop-up window, set Time range to "All time".
5. Select What to Clear
Under the "Basic" or "Advanced" tab, check all relevant boxes:
Basic Tab:
✓ Browsing history
✓ Cookies and other site data
✓ Cached images and files
Advanced Tab (for complete clearing):
✓ Browsing history
✓ Download history
✓ Cookies and other site data
✓ Cached images and files
✓ Passwords and other sign-in data (optional)
✓ Autofill form data (optional)
✓ Site settings (optional)
✓ Hosted app data
6. Clear the Data
- Click "Delete data"
Step 1: Open Safari
Launch the Safari browser on your Mac.
Step 2: Clear History (Basic Clear)
This clears history, cookies, and most cached data.
- 1. From the top menu bar, click "Safari" -> "Clear History..."
- 2. In the dropdown:
- ⚬ Select "all history" from the time range options.
- 3. Click "Clear History"
- This clears:
- ⚬ Browsing history
- ⚬ Cookies
- ⚬ Website data (some cached files)
Step 3: Enable the Develop Menu (for Full Cache Clearing)
- 1. Click Safari -> Settings (or Preferences)
- 2. Go to the "Advanced" tab
- 3. At the bottom, check "Show Develop menu in menu bar"
Step 3: Clear Cache (Developer Method)
- 1. From the top menu, click Develop
- 2. Select "Empty Caches"
This clears the entire browser cache, including static assets and scripts.
Optional: Clear Cookies & Site Data Only
- 1. Go to Safari -> Settings
- 2. Click the "Privacy" tab
- 3. Click "Manage Website Data..."
- 4. Click "Remove All" -> Confirm by clicking "Remove Now"
Step 4: Restart Safari - After clearing everything, quit and relaunch Safari to ensure all cache and data are fully cleared.
1. Open Mozilla Firefox
- Launch the Mozilla Firefox browser.
2. Open Settings
- Click the menu button (?) in the top-right corner.
- Select "Settings" (or "Options" on older versions).
3. Go to Privacy & Security
- In the left-hand menu, click "Privacy & Security."
4. Scroll to "Cookies and Site Data"
- Click "Clear Data..."
5. Select What to Clear
In the dialog box:
✓ Cookies and Site Data
✓ Cached Web Content
For a full cache and cookie clear, make sure both boxes are checked.
⚬ Click "Clear", then confirm when prompted.
Optional: Clear Browsing History Too
1. Still under Privacy & Security, scroll to "History".
2. Click "Clear History...".
3. Set Time range to clear as "Everything".
4. Expand Details, and select:
✓ Browsing & Download History
✓ Form & Search History
✓ Cookies
✓ Cache
✓ Active Logins
✓ Site Settings
✓ Offline Website Data
5. Click "OK".
6. Restart Firefox
Close and reopen the browser to finalize cache clearing.
If the system or the quote line for a specific insured is greyed out please follow the clear cache instructions.
Please contact your Underwriter with a cc to the submission's inbox regarding the failed message. Include the named insured and, if possible, a screenshot of the message. Someone will advise as soon as possible.
Open Chrome.
Click on the three (3) dots in the right-hand corner.
Click Settings, Privacy, and Security (#1), Site Settings (#2).

Scroll down and select Pop-ups and redirects.

Click the Add button under the following selection and then enter the website to the Add A Site box and click Add.


ESCROW COMPANY QUESTIONS
Please contact the insured's retail broker. The retail broker name can be found on the quote.
For non-priority payments or payments being sent regular mail, please mail payment to:
Bill It Now
PO Box 5630
Deptford, NJ 08096
For priority or overnight payments, please mail payment to:
Attn: Insurity
PO Box 5630
1060 Andrew Dr Ste 135
West Chester, PA 19380
